PRIVACY POLICY

Golden Key Concierge (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, request services, or otherwise interact with Golden Key Concierge.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

Contact Information

• Name

• Email address

• Phone number

• Mailing address

• Property address

Service Information

• Service requests

• Project details

• Property information

• Design preferences

• Budget information

• Scheduling information

Payment Information

Payments may be processed through third-party providers such as Apple Pay, Cash App, Zelle, Afterpay, Sezzle, or other approved payment methods.

Golden Key Concierge does not store complete payment card information.

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referring website information

2. HOW WE USE YOUR INFORMATION

We use collected information to:

• Provide concierge services

• Schedule consultations and appointments

• Process payments

• Respond to inquiries

• Communicate regarding projects

• Improve our services

• Send service updates

• Provide customer support

• Maintain business records

• Protect against fraud or unauthorized activity

• Comply with legal obligations

3. PHOTOS AND PROJECT IMAGES

During the course of providing services, Golden Key Concierge may take before-and-after photographs of completed projects.

Project photographs may be used for:

• Marketing materials

• Social media

• Portfolio displays

• Website galleries

• Promotional content

We will never disclose confidential personal information in connection with project photographs.

If a client requests that project images remain private, we will make reasonable efforts to honor such requests when agreed upon in writing prior to project completion.

4. HOW WE SHARE INFORMATION

We do not sell personal information.

We may share information with:

Service Providers

Third-party companies that assist us with:

• Payment processing

• Scheduling

• Website hosting

• Email communications

• Marketing services

Legal Requirements

We may disclose information if required by:

• Federal law

• Texas law

• Court order

• Government request

• Legal process

Business Transfers

If Golden Key Concierge is sold, merged, or otherwise transferred, customer information may be included among transferred assets.

5. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use:

• Cookies

• Analytics tools

• Tracking technologies

These technologies help us:

• Improve website functionality

• Understand visitor behavior

• Enhance user experience

• Measure marketing effectiveness

You may adjust your browser settings to refuse cookies; however, certain website features may not function properly.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

8. CHILDREN’S PRIVACY

Our services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn such information has been collected, we will promptly delete it.

9. YOUR PRIVACY RIGHTS

Depending on applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where applicable

• Opt out of marketing communications

To exercise these rights, contact us using the information below.

10. TEXAS RESIDENTS

Texas residents may have rights regarding certain personal information under applicable Texas privacy laws.

Golden Key Concierge will comply with applicable Texas privacy requirements regarding the collection, use, disclosure, and protection of personal information.

11. RETENTION OF INFORMATION

We retain personal information only for as long as necessary to:

• Provide services

• Maintain business records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Changes will become effective immediately upon posting to our website. Continued use of our website or services constitutes acceptance of any revised Privacy Policy.

13. CONTACT US

If you have questions regarding this Privacy Policy, please contact:

Golden Key Concierge

Email: info@goldenkeyco.net

Website: goldenkeyco.net

Texas, United States

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