Thank you for choosing Golden Key Concierge. We are committed to providing exceptional concierge, home setup, organization, decorating, and lifestyle support services. Due to the personalized nature of our services, time, planning, labor, and resources are reserved specifically for each client.

Please review our Refund & Cancellation Policy carefully.

 

1. SERVICE DEPOSITS

All deposits are non-refundable.

Deposits are required to secure scheduling, planning, consultations, vendor coordination, shopping services, and project preparation.

Once a booking is confirmed, Golden Key Concierge immediately begins reserving time and resources for your project.

 

2. PAYMENT POLICY

Unless otherwise agreed in writing:

• Payment is due in full before project completion.

• Services may be paused until required payments are received.

• Outstanding balances may result in cancellation of services.

Accepted payment methods include:

• Zelle

• Cash App

• Apple Pay

• Cash

• Approved Buy Now, Pay Later providers (such as Afterpay and Sezzle)

Golden Key Concierge does not accept credit or debit card payments directly.

 

3. CLIENT CANCELLATIONS

Cancellation More Than 24 Hours Before Service

If a client cancels at least 24 hours before the scheduled service:

• Any unused funds paid beyond the non-refundable deposit may be refunded.

• Refunds will be processed within 7–14 business days.

Cancellation Within 24 Hours of Service

If a client cancels within 24 hours of the scheduled appointment:

• The deposit remains non-refundable.

• A cancellation fee may apply.

• Refund requests may be denied if project preparation has already begun.

 

4. SERVICES ALREADY STARTED

Once any portion of services has begun, refunds are generally not available.

This includes but is not limited to:

• Consultations

• Planning

• Design concepts

• Shopping services

• Vendor coordination

• Product sourcing

• Property visits

• Home setup services

• Installation coordination

• Organization services

• Decorating services

• Room transformations

Because time, labor, and professional expertise have already been invested, completed work is non-refundable.

 

5. GOLDEN KEY CONCIERGE CANCELLATIONS

If Golden Key Concierge is unable to complete a booked service due to circumstances within our control, clients may receive one of the following:

• A full refund

• A partial refund

• Service credit

• Rescheduled services

The remedy provided will be determined based on the portion of services completed.

 

6. REFUNDS FOR UNDELIVERED SERVICES

Clients may be eligible for a refund when:

• Services were paid for but never provided.

• Golden Key Concierge cancels a service and cannot reschedule.

• Golden Key Concierge determines that a refund is appropriate based on the circumstances.

All refund decisions are made at the sole discretion of Golden Key Concierge.

 

7. THIRD-PARTY PURCHASES

Golden Key Concierge frequently purchases products and materials on behalf of clients.

These purchases may include:

• Furniture

• Décor

• Bedding

• Nursery items

• Organizational products

• Household goods

• Gift items

• Specialty products

Golden Key Concierge does not guarantee third-party return policies.

Refunds for purchased items are subject to the policies of the original retailer, vendor, or manufacturer.

Clients are responsible for any applicable:

• Restocking fees

• Return shipping fees

• Exchange fees

• Vendor processing fees

 

8. CUSTOM ORDERS & SPECIAL PURCHASES

Custom-made, personalized, made-to-order, clearance, final-sale, or special-order items are non-refundable unless otherwise permitted by the original vendor.

 

9. SAME-DAY & EXPEDITED SERVICES

Fees associated with:

• Same-day services

• Rush services

• Expedited scheduling

are non-refundable once the service has been scheduled.

 

10. CLIENT SATISFACTION

Client satisfaction is extremely important to us.

If you are dissatisfied with any aspect of your service, please contact us within 72 hours of service completion. We will make reasonable efforts to address concerns through:

• Adjustments

• Corrections

• Follow-up services

• Alternative resolutions

Submission of a complaint does not guarantee a refund.

 

11. NO CHARGEBACK POLICY

Clients agree to contact Golden Key Concierge directly to resolve concerns before initiating any payment dispute or chargeback.

Fraudulent chargebacks for services rendered may result in:

• Collection efforts

• Legal action

• Recovery of attorney fees and costs where permitted by law

 

12. POLICY ACCEPTANCE

By booking, scheduling, purchasing, or using services from Golden Key Concierge, clients acknowledge that they have read, understood, and agreed to this Refund & Cancellation Policy.

 

Golden Key Concierge
Turning Dreams Into Reality 
Website: goldenkeyco.net
Email: info@goldenkeyco.net

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